- Customer Care
- Shipping & Returns
Shipping & Returns
- How long before I get my product once I approve the artwork and proposal?
- Is a “rush” possible with C. Sanders Emblems?
- What shipping services do you use?
- Why is my order shipped to an address in California before being shipped to me?
- Will I be sent notice of my shipment?
- Do you allow orders to go out C.O.D.?
How long before I get my product once I approve the artwork and proposal?
Normal turnaround time for most products is six weeks from art approval. However, embroidered patches are generally four to five weeks, and buttons will take two weeks. Please check with your account executive to see how long your item will take to deliver.
Is a “rush” possible with C. Sanders Emblems?
Yes, a rush is available at no extra cost, factory schedule permitting. Rush shipping, however, can be very expensive. Your account executive can quote prices for both U.P.S. and FedEx rush shipping charges, if needed. Some of our products are made in the U.S.A. and have quicker delivery times.
What shipping services do you use?
Mostly U.P.S.; smaller quantities ship U.S.P.S.
Why is my order shipped to an address in California before being shipped to me?
We ship almost all of our products from our factories to our own warehouse, where they are inspected, counted, and then repackaged for shipment to our customers. This allows us to maintain quality control from the beginning of your order to delivery.
Will I be sent notice of my shipment?
Yes, you’ll receive an email with your U.P.S. tracking number listed on it once your order leaves our warehouse.
Do you allow orders to go out C.O.D.?
No, sorry, we don’t provide this service at C. Sanders Emblems.
Do you accept returns on stock items?
Yes, we will accept a return on stock items within 15 calendar days, provided that the product is in it's original packaging and has not been used. Please contact us at (800) 336-7467 for an authorization. The cost of shipping back to our warehouse plus a restocking fee of $10.00 will be deducted from the refund due the customer. Custom items cannot be returned.